The Centennial Hotel Terms & Conditions
Last Updated: September 2026
These Terms & Conditions apply to reservations and stays at The Centennial Hotel in Concord, New Hampshire. By making a reservation, providing guest information, or staying at the Hotel, you acknowledge and agree to the applicable terms and policies below.
Reservations
All reservations are subject to availability and confirmation by The Centennial Hotel.
Guests are responsible for providing accurate reservation and contact information, including their name, email address, telephone number, arrival and departure dates, and payment information as applicable.
Rates, packages, discounts, promotions, and other offers are subject to availability and may be subject to additional restrictions disclosed at the time of booking.
Reservations made through third-party booking platforms may also be subject to the terms, cancellation policies, payment requirements, and other conditions of the applicable third-party platform.
Rates, Taxes & Fees
Room rates are quoted in U.S. dollars unless otherwise indicated.
Applicable state and local taxes, hotel fees, and any other charges disclosed during the reservation process will be added to the room rate as applicable.
Additional charges may apply for optional services, additional occupants, pets, damages, smoking violations, late departure, or other services or circumstances in accordance with Hotel policies.
Payment & Authorization
A valid payment method may be required to guarantee a reservation and/or at check-in.
The Hotel may authorize the payment method provided for the estimated amount of the stay and applicable incidental charges. The timing of the release of any authorization following departure is determined by the guest’s financial institution.
Guests are responsible for all room charges, taxes, fees, incidental charges, damages, and other amounts incurred in connection with their reservation or stay.
Cancellations, Changes & No-Shows
Cancellation and modification policies may vary depending on the rate, package, promotion, booking channel, or reservation selected.
The cancellation policy applicable to a reservation will be presented during the booking process or included in the reservation confirmation.
Certain reservations, including non-refundable or promotional reservations, may not be changed or cancelled without charge.
Guests who fail to arrive for a confirmed reservation may be charged according to the no-show policy associated with their reservation.
Reservations made through third-party booking services may need to be modified or cancelled through the service through which the reservation was originally made.
Check-In & Check-Out
Guests must satisfy the Hotel’s identification and payment requirements at check-in.
Check-in and check-out times are subject to Hotel policy and may be communicated during the reservation process or in the reservation confirmation.
Early check-in and late check-out are subject to availability and may result in additional charges.
Hotel Policies & Guest Conduct
Guests are expected to comply with Hotel policies and to conduct themselves in a manner that does not interfere with the safety, comfort, or enjoyment of other guests, employees, visitors, or Hotel operations.
The Hotel reserves the right to refuse service or require a guest to leave the property when permitted by law, including in cases involving unsafe, threatening, disruptive, destructive, fraudulent, or unlawful conduct.
Guests may be financially responsible for damage to Hotel property caused by themselves or members of their party.
Smoking
The Centennial Hotel maintains designated smoking policies for its guestrooms and property.
Smoking in a room or area designated as non-smoking may result in a cleaning or smoking fee in accordance with the Hotel’s current policy.
Guests should contact the Hotel if they have questions regarding permitted smoking areas.
Pets
Pets may be permitted in accordance with the Hotel’s current pet policy and may be subject to applicable fees, restrictions, and requirements.
Guests are responsible for any damage, excessive cleaning, or disturbance caused by their pets.
Service animals are accommodated in accordance with applicable law.
SMS Communications
By providing your mobile phone number, you consent to receive SMS communications from The Centennial Hotel relating to your reservation or stay, including but not limited to reservation confirmations, pre-arrival information, check-in and check-out information, service updates, guest requests, responses to inquiries, and other operational or transactional messages.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to a message. Where supported, you may reply HELP for assistance.
Consent to receive SMS communications is not a condition of purchasing goods or services from The Centennial Hotel.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
This restriction includes mobile phone numbers and SMS consent information collected for these communications.
Email & Other Communications
Guests may receive reservation confirmations and other communications necessary to administer their reservation or stay using the contact information they provide.
Marketing communications, where applicable, will be handled in accordance with the Hotel’s Privacy Policy and applicable law.
Third-Party Reservations & Services
The Centennial Hotel may make rooms available through third-party travel agencies, booking platforms, or other service providers.
When a reservation is made through a third party, that party may independently collect and process information and may impose its own terms and policies.
The Centennial Hotel is not responsible for the independent practices, representations, systems, or policies of unaffiliated third-party booking platforms.
Website Information
The Hotel makes reasonable efforts to maintain accurate information regarding accommodations, amenities, rates, availability, photographs, and services.
Hotel services, amenities, operating hours, furnishings, and other features may change from time to time due to maintenance, renovations, seasonal operations, availability, operational requirements, or circumstances outside the Hotel’s reasonable control.
Privacy
Personal information collected through the Hotel website, reservation process, or guest communications is handled in accordance with The Centennial Hotel’s Privacy Policy.
Limitation of Liability
To the extent permitted by applicable law, The Centennial Hotel is not responsible for losses, delays, interruptions, or circumstances caused by events outside the Hotel’s reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot lawfully be excluded or limited under applicable law.
Changes to These Terms
The Centennial Hotel may update these Terms & Conditions periodically.
The current version will be made available on the Hotel website, and the “Last Updated” date at the top of this page should be updated when material changes are made.
Contact Us
Questions regarding these Terms & Conditions, reservations, or Hotel policies may be directed to:
The Centennial Hotel
96 Pleasant Street
Concord, New Hampshire 03301